If you need to manually issue a refund, follow the steps below.
<aside> 💡 **Tip: If possible find alternate ways to resolve your customer’s issue, like issuing a credit. If you process too many refunds, your Stripe account will be flagged as “high risk” and they will close and ban your Stripe account.
If this happens, immediately contact your Ternary Support Agent or email [email protected].**
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Log into your Stripe account. Search for your customer, using the search bar at the top of the dashboard.
In Stripe, move the cursor over the payment that needs to be refunded, until this icon pops up.
Then click on the “Refund payment” icon.
Type the amount to be refunded and select a reason. You can also add a custom reason for the refund. Next click "Refund".
Refunds typically take 5-10 business days to appear on a customer’s statement.
Customers will be sent a confirmation email from Stripe, once the refund has been processed.
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