When a payment fails, Stripe automatically sends a notification email to the customer. To confirm why a payment failed, follow the steps below.
Log into your Stripe account. Click “Payments” on the right column.
To filter your view for failed payments, click the “Failed” field.
Now you will only see the failed payments and can resolve accordingly.
Hover your cursor over the red "Failed" text to see the reason why it failed.
Log into your Stripe account. Search for your customer, using the search bar at the top of the dashboard.
Hover your cursor over the red "Failed" text under Payment Intents to see the reason why it failed. By default, Stripe will attempt to collect payment 3 times over a period of a few days before it automatically cancels the subscription.
Once you know the reason why the payment failed, contact the customer to let them know and provide assistance as needed.
<aside> 💡 Tip: You can change the Stripe failed payment settings by going to Settings → Billing → Subscriptions and emails.
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Insufficient funds
Customer needs to replenish funds in their bank account or use an alternate payment method.
Bank declined
Bank declined the charge so the customer needs to call their bank or credit card company to approve the charge.