How to Manually Cancel A Subscription

Part 1:

Log into your Ternary Admin Dashboard. Go to the “Users” tab. Search for the customer and click on the user.

Part 2:

Click on their "Subscription ID" The link will take you to the customer's account in Stripe.

Part 3:

Click on the “…” icon on the top right corner and then click on "Cancel Subscription".

Part 4:

There are three options when canceling an account. Select the one that applies to the case you are currently working on and issue a refund if applicable.

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