Activity logs from Stripe and Discord/Ternary: It is important to highlight all valuable information such as IP Address, date of cancellation and date when disputed charge was processed.
By: Ternary
Welcome to our guide on disputes for Discord memberships, powered by Ternary.
Discord is a widely used platform for online communication and collaboration, and as with any community, disputes can arise between members. Whether it's a disagreement over rules, a clash of personalities, or a misunderstanding, it's important to know how to handle disputes effectively.
In this guide, we will provide you with valuable tips and strategies for countering and winning disputes on Discord. With our expertise, you'll be equipped to navigate any conflict and maintain a positive and thriving community.
There are different types of disputes. Each category requires a different response and recommendations.
Stripe provides a list of guidelines for each category so you can collect the most compelling evidence to counter the dispute claim.
After reviewing the claim, it is important to contact the customer to try and settle the claim with them. We ask them to withdraw the dispute and give them instructions and an overview of the process.
All evidence must be collected to counter dispute the claim.
Activity logs from Stripe and Discord/Ternary: It is important to highlight all valuable information such as IP Address, date of cancellation and date when disputed charge was processed.